"I haven't actually yet made it as far as..."

About: National Hospital for Neurology & Neurosurgery, Queen Square

What could be improved

I haven't actually yet made it as far as the hospital - I'm still waiting for an appointment!! I was referred by my GP to King's College Hospital (who were useless) and the consultant at KCH referred me to the NHNN - this was in January this year so its now been over 7 months. I had to ring to change my address with them when i moved house and it took me over a week of calling twice a day before i eventually got through - they almost never answer their phones! and then when i did get through they kept putting me on hold every couple of minutes for about 5 minutes each time. The person on the phone came across very blunt and was unable to give me any guidance as to when i will eventually receive an appointment. Bet if i went private I'd be able to see the doctor straight away. Not happy at all!

Story from NHS Choices

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Responses

Response from National Hospital for Neurology & Neurosurgery, Queen Square

On behalf of The National Hospital may we offer you our sincere and unreserved apologies that you have had to go to the NHS choices website in order to be heard. The issues you raise need addressing urgently and if you would like to call our PALS service on 020 7676 2023 they would be happy to look into your concerns. Your comments will prove invaluable in helping us to improve our service at The National Hospital.