"Overall a clean and efficiently run..."

About: King's College Hospital (Denmark Hill)

What I liked

Overall a clean and efficiently run hospital. However I was not impressed with the lack of communication regarding an MRI scan which was required, nor the aftercare of my torn meniscus (knee injury). I was given crutches and a cricket bat splint for my leg with no clue how long to wear it or whether it was imperative to the healing of my injury. I am still awaiting feedback about follow up care and have been left very confused and unsure where to ask.

What could be improved

Communication between patients and staff

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Response from King's College Hospital (Denmark Hill)

Thank you for taking the time to comment about King's College Hospital. I am very sorry that you have concerns about the quality of communication and information on after care that you received at King’s and would like to apologise on behalf of the Trust.

If you would like to discuss your concerns further, can I suggest that you contact our Patient Advice and Liaison Service (PALS) who will be happy to assist you further and provide any outstanding information required. PALS can be contacted on 0203 299 3601.

Once again, I am sorry that the service you received was not satisfactory.