"All staff are friendly and professional...."

About: Royal Lancaster Infirmary

What I liked

All staff are friendly and professional. They work effectively together and on an individual basis.

From A&E, MAU, ICU to ward 2 I always felt safe and fully informed. They have some excellent procedures in place, especially for specific and complex problems.

A&E have comparitavely short waiting times.

Having experienced other hospitals locally and further afield - LRI appears to be far more forward thinking and genuinely motivated to provide the best levels of patient care within their power.

Keep it up

What could be improved

Meal choices are limited but what do you expect - gourmet dining experience?

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Responses

Response from Royal Lancaster Infirmary

Thank you for your kind comments. We will pass on your message to all of the teams that you have mentioned.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk.

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