"Crisis Resolution Team in St Helens"

I recently had to be referred into the Crisis Team in St Helens when my mental health took a dive. The day I was referred one staff member came out to see me on the evening. They were here for about 10 minutes (max), asked me how I felt (even though I was clearly upset and distressed) then changed the subject. I certainly don't feel that they knew how to handle the situation.

After 10 minutes, they left me (still in floods of tears).

Unhappy with the visit I then rang the team for further support whilst feeling extremely vulnerable and low. I got the same staff member on the phone. I explained I couldn't sleep, was feeling low and wanted to harm myself. I couldn't settle down and was pacing around the house.

I was told to "listen to Radio 4, as that would bore me to sleep"... I ended the conversation there.

My mum, also unsatisfied with the visit and call then rang and spoke to the same person. They informed her that on their call-out I did not seem "in the mood" for talking about how I felt. I don't know what gave them that impression, because I never said that and I was open about how I was feeling.

I'm (once again) extremely disappointed with the "care" I received by this service. The crisis team never fail to surprise me.