"My consultant and all the staff let me..."

About: Harefield Hospital

What I liked

My consultant and all the staff let me know how I was progressing and were anxious to make me feel relaxed and happy. They had a real sense of humour which made me laugh a lot in spite of being ill and were happy when the humour was turned on them. They listened to me at all times and reassured me as necessary. When I had to return in August 2010 I had no qualms about it and was welcomed back as if I was a friend. My consultant and his team ensured I was relaxed and reassured throughout my procedures and I was glad of their humour. I had no choice but to be relaxed in spite of myself.

What could be improved

I don't think anything can be improved, except that I would like a choice of decaffienated coffee on the trolley as, until I entered Harefield, I have not drunk coffee with caffiene for 21 years!

Anything else?

Harefield does not consist of individual members of staff, they are all part of a big team, working together for the good of the patients and the hospital

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Responses

Response from Harefield Hospital

Thank you for taking the time to give us feedback and for your kind comments about our staff. We are very pleased to hear that you were kept informed during your treatment and that you felt happy and relaxed while you were at Harefield. Staff are always very happy to hear positive comments about their work so we will make sure those involved are made aware of your views. We will also pass on your comments about the coffee to our head of catering. Thank you once again.

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