"Hallamshire walk in centre "

About: Walk-in Centre

(as the patient),

I recently went to the Hallamshire walk in centre. I was in a fair amount of pelvic and abdominal pain and was known to have a large cyst, so I needed to get seen by one of the practitioners the same day (especially since i've had peritonitis before from these cysts).

I couldn't get a GP appointment so headed for the walk in centre. I didn't want to go to the A&E department at the NGH as the problem i came in with couldn't have been treated there as it was a Gynae/Urology problem.

I got seen really quickly and was asked to provide a urine specimen which I did on arrival. The nurse then asked why i was there. So i explained about my pain and the fact i'd been an inpatient at the NGH the week before and they said if i was getting more pain to go and see someone at the Hallamshire. She said she couldn't refer me, couldn't even phone my consultancy, i couldn't see a Doctor, I wasn't going to be seen by a specialist, i wasn't going to go to the admissions unit. They didn't even check my abdomen, or check my obs - i'd had a temperature in the morning and was worried my uti had gone to my kidney. I was told to go and see my gp. I asked them how exactly, and the nurse was very rude and responded with, how on earth did you get here - so i said, someone dropped me off, she said back, well they can pick you up again and take me! I explained they were at work and the couldn't and i was in too much pain to walk to my gps and didn't have any cash for a taxi.. but i was left to go.

I was absolutely shocked by this treatment, or lack of treatment and I shall never be going there again.

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Responses

Response from General Manager Sheffield GP Out of Hours Collaborative & Walk-in Centre, NHS Sheffield

Our staff are aware of their responsibility in safeguarding the health and well being of our patients. We take any concerns raised about this area very seriously. At present we are unable to comment on this incident without further investigation, which we would be happy to do on your behalf. Can you please either contact our Patient Advice & Liaison Service on 0800 085 7539 or email pals.manager@sheffieldpct.nhs.uk to formally register your complaint. Further details are also available on the NHS Sheffield website.
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