"I went for a urgent Endoscopy..."

About: Milton Keynes Hospital

What I liked

I went for a urgent Endoscopy appointment after a serve stomach problem . I was extremely upset and wrried about this appointment especially as the GP had mention the big C word. I was expecting a few months wait and got a appointment within 10 days which is fantastic.

The building was seprate from the main hospital and was extremly clean.

I was firs taken into a seprate room with a nurse to explain what was going to happen. They were really friendly and really made me feel calm as i was anxious.

I was then taken down to the procedure room. Again the staff nurses could not be more brillant. The calmed me down because i did go into a panic when they put the tube in my mouth. I wish the same could be said for the comsultant.

I liked the after care as well. The nurse made sure i was ok after Sedation and explained the results, gave me after care advice and asked if i had any questions. Could not have nicer.


What could be improved

When I was called about the appointment i was misinformed some information. I was told i would be knocked out for the Endoscopy , so when I went for the appointment and was told I would be sedated but awake I did panic. Lukly the staff nurse calmed me down otherwise I would have walked out. So a big credit to the nurse for their excellent patient care.

The rececptionist looked up once when i went to the desk, they then said " wait over there (and pointed and you wil be called" Not a great impression. But like i said all the staff nurses and porters were fantastic and should be given more credit then what they get .

The main consultant came across really unfrienly and lacked in what they call patient care. They could clearly see I had been crying and their response was a very blunt "this is the consent form, read it and sign it" .

I did panic when i got into the room and when the procedure was going on, all they said was stop moving and did not stop until i finished panicing. I understand the the clinic was busy and they had a lot of patients to get through but a little patient care does go along way.

Anything else?

The hospital i found is excellent. When I am being treated all I ask for is that the ward is clean and the problem I have been refefered for is resolved.

All I would say is the consultants need to be more patient friendly because it did feel like i was a number and crossed off and that was it.

Story from NHS Choices

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Response from Milton Keynes Hospital

We welcome your feedback. We will work with reception team and doctors to ensure their communications are consistently as supportive as the nurses.

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