"This refers to care received on the..."

About: Cheltenham General Hospital

What could be improved

This refers to care received on the Acute Stroke Unit in Cheltenham General Hospital in July 2010:

Staff attitude to older adults is dismissive and neglectful. Older adults are ignored. Nurses ignore call buzzers for long periods of time (for example 45 minutes). This is dangerous for those who are recently admitted in acute stages of stroke and should in any case be being monitored. Nurses are rude to older adults and inconsiderate when asked for help they may need when paralysed by stroke. I would never use this hospital again and would not recommend it to anyone. I observed dangerous practices on this ward and suggest that the hospital thoroughly investigates the clinical standards.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Cheltenham General Hospital

We are sorry to hear that your experience was not as you would have expected and we would like to discuss your experience further as we do take the experience of our patients very seriously.

We are not able to provide you with a fuller or personal response via this website, however, if you contact our Patient Advice & Liaison Service on 0800 019 3282, they will be glad to speak to you further.

  • {{helpful}} of {{total()}} people think this response is helpful