"The Hilton Main Ward I happened to be..."

About: Cannock Chase Hospital

What I liked

The Hilton Main Ward I happened to be sited in was very clean and a most pleasant room to be in. The staff were very cheerful and friendly but very efficient which tends to be a rarity nowadays. They gave the patients the impression that nothing was too much trouble, even when they were visibly rushed off their feet.

What could be improved

After giving it a great deal of thought, I cannot think of how they could improve the service - it's literally that good.

Anything else?

In the current climate and especially when one considers the problems besetting the Trust it was one of the most pleasant surprises I have experienced. From my very first pre-admissions visit to my post-operative home visits the service given to me was unbelievably good and I couldn't possibly praise it too highly. Other hospitals should study how Cannock operate if they too want to achieve success.

Story from NHS Choices

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Response from Cannock Chase Hospital

Thank you very much for your feedback. We are very pleased to hear your comments and will ensure they are passed on to the staff in the Hilton Main Ward.

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