"The ambulance, nursing auxillary ..."

About: Huddersfield Royal Infirmary

What I liked

The ambulance, nursing auxillary and support staff were mostly excellent and demonstrated empathy and concern for my wellbeing at all times.

A hospital porter shared his taxi when we couldn't get one due to the bad weather.

What could be improved

Clarity regardng the policy relating to hospital transport and pain relief.

Being left to make our own way home, 9 hours after arriving by ambulance with a badly broken Tibia and Fibula having been told not to put any weight on it.

Customer service, someone to take ownership of a problem and not pass blame to others.

An early decision on whether or not to operate and no mixed messages.

Ensuring any internal ridges in plasters are not pressing on new wounds - or better still, not having obvious and sharp ridges insde back slabs.

That doctors and consultants demonstrated the same communication skills, empathy and respect that most other hospital staff do.

Anything else?

The ambulance, nursing and other support staff were mostly brilliant.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Huddersfield Royal Infirmary

Dear Margaret,

Thankyou for taking the time to write about your experiences at Huddersfield Royal Infirmary. It is helpful to hear from patients about what went well and also the areas where we could do better and I will pass on your comments to the relevant teams and departments. If you feel it would be useful for us to look into any areas in more detail please contact our Patient Advice and Liaison Service (PALs), on 01484 342 128 or email pals@cht.nhs.uk. Thanks again.

  • {{helpful}} of {{total()}} people think this response is helpful