"All the staff from the ward cleaners ..."

About: Queen Alexandra Hospital

What I liked

All the staff from the ward cleaners to the consultants seemed to have my best interests and wellbeing at heart. I was for the most part treated with respect, my fears acknowledged and I was listened to. Importantly for me my questions were always answered fully, and rather than fob me off, if, a member of staff couldnt answer my query they would admit this and find me someone who could. I liked the feeling of being in the loop and kept abreast of the days goings on, not just left to feel like a patient encroaching on thier domain. I liked the staff ability to maintain a sense of humour even at busy and challenging times.

What could be improved

I think most of the areas that could be improved are those that are and have to be flexible e.g. ward rounds on time or the attendance of a ward doctor for non urgent or routine requests.

Anything else?

I was very sad to have to sit and listen to people (mainly visitors) making petty gripes about non essentials when they were being afforded a pretty excellent service.

Story from NHS Choices

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