"Easy signposts to dept explanation ..."

About: Macclesfield District General Hospital

What I liked

Easy signposts to dept

explanation of condition and treatment explained by DR, further explanation by nurses.

Respect shown by all to patient.

waiting time in clinics shown

What could be improved

Check in procedure is open to public and not private, whilst private details disscussed.

junior dr's not always sure of procedures

meals for new patient are often what is left over and no choice is given

cleaning and condition of wards and toilets could be improved

When admited the ward staff tried to give me the previous patients medication and they would not be told I was not him eventhough I showed them my name tag

Anything else?

Overal good hospital and staff, kept informed of decisions on treatment but takes a lot of time to implement new treatment or investigations. Patient not informed of timings involved.

be prepaired to speak up and ask for explanations that you may require

Story from NHS Choices

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Response from Macclesfield District General Hospital

Thank you for taking the time to post both your positive and negative comments. The Trust apologises for the confusion relating to medication and cleanliness of wards and toilets. Your comment regarding ‘speak up’ and asking for an explanation is key to good communication between staff and patients and I am sure this comment will be helpful to other readers. Should you wish to discuss the matters raised in greater detail please do not hesitate in contacting the Customer Care Team 01625 661449.