"nothing"

About: Leicester General Hospital

What I liked

nothing

What could be improved

correct information should have been given

Anything else?

I phoned on Sat to check on a patient due to have his surgery the day before. First I was trs to the Infirmary when I phoned the General. I phoned in and went thru' the lengthy process again and eventually reached the ward where I was was told he'd had surgery 'several days before' - that was not possible. Then that he hadn't had it all and that he was fine and I could come to visit. I was driving up from London. As I set off I discovered via a well-timed phone call from a relative that he had in fact had the surgery the day before, was on morphine and hallucinating, he would not have recognised me if I'd arrived. He was very far from fine. I would have wasted an entire day on a fruitless journey. How difficult is it to give a relative correct information?

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Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital and are incredibly sorry for the poor communication you received at the time. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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