"The staff were efficient and friendly. ..."

What I liked

The staff were efficient and friendly. I didn't have to wait as long as I thought...little under two hours but I was expecting to be there all morning.

What could be improved

Perhaps staff explaining things better and giving patients options of treatment. The staff were friendly and I do understand time constraints but nevertheless I did feel like I was on a conveyor belt, being rushed through. The intial consultation was so fast that I was unsure if the dentist would really have been able to give a correct diagnosis.

Anything else?

Maybe some after care advice in order to prevent the problem reoccuring.

Story from NHS Choices

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Response from Birmingham Dental Hospital

Thank you for your feedback. After care advice is important for patients and clinicians will be reminded to check patients' understanding of any necessary action and after care.

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