"Fast, efficient service let down by appalling attitude of receptionist "

About: Addenbrooke's Hospital / Trauma and orthopaedics

(as the patient),

I have just returned from Addenbrookes fracture clinic where I have had my left wrist set in plaster. The entire experience was amazingly fast and efficient. I had a 9 a.m appointment and was diagnosed and plastered up and out of there by 11a.m. Terrific.

However I felt that the woman receptionist on the desk at the Fracture Clinic was the kind of wooden appalling character the NHS does not need.

Me: Good morning

She: Yes

Me: I am a couple of minutes late I hope I haven't lost my place in the queue?


Me; Is there anywhere I could get a newspaper to read?

Her; Yes

Me: Where might that be?

Her: Out of there turn left

Me: Thank you


A man came in and asked if she knew if his wife was there

She said; "I see two hundred people every day here, don't take any notice of anyone's names. Have a look round. If she's here, you'll see her"

And turned back to an animated conversation with her friend.

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