"Exceptional service from the administrator ..."

What I liked

Exceptional service from the administrator and staff of the wound clinic who went out of their way to help my mother in law, who had another appointment at Loughborough on the same day some staples were due to be removed elsewhere. Despite being from a different hospital, she was treated almost immediately and I received calls back to arrange this even though I live in Kent. Thank you. WRVS coffee shop and staff are superb too!

Story from NHS Choices

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