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"Unhappy"

About: Leicester Royal Infirmary

Omg hospital useless...27th april at childrens outpatients we see 1 dr they show us fracture which happened in january they then request new xrays great really felt they were going to look after my son.come back to see them to then get called in to someone else who made me feel like a liar...then concluded that it was never broken...now how is this as ive seen the xray with the line where they told me it was fractured and waa told it was hard to see and only picked it up due to mri...they had a couple of people review the xrays and the seen the fracture.

Im very unhappy to be then told after seeing the xray with another dr a hour before who showed me the line.....

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Responses

Response from Leicester Royal Infirmary 7 years ago
Leicester Royal Infirmary
Submitted on 03/05/2017 at 15:31
Published on nhs.uk at 15:31


Dear Mrs B,

We're really sorry to hear you were unhappy with the services offered to you and your son. Fractures can sometimes be difficult to diagnose but we would never want our patients to feel like they have been treated with a lack of respect and we certainly wouldn't want to confuse anyone or make a situation more stressful.

We have passed your comments onto the service for review, however, if you would like the team to look into this in more detail, please complete the online contact form here https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/

Best wishes

Communications Team

Leicester's Hospitals

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