"Very disappointed"

I had taken my mother to the Ealing unit where parts of the service was good but extremely disappointed by the opthalmic surgeons attitude at the follow up when my mother felt discomfort due to the possibility of lack of Care during her procedure.

This was highlighted at the follow up appointment with the consultant. Not one of those concerns were addressed by the consultant and she chose to ignore them.

I felt patient engagement was very poor and now have considered going private for this reason and the felt proper procedure requirements not followed through, which may have rcontributed in issues my mother had post surgery.

Most disappointing was the lack of engagement and patient empathy especially where it is an elderly patient.

The staff who tested my mothers eyesight post surgery also did not seem to take a more thorough approach and patience when the eye test was done.