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I am so fortunate to be looked after by so many dedicated st...

Posted By shortbread

"I am so fortunate to be looked after by so many dedicated staff."

About: Queen Elizabeth University Hospital Glasgow / Urology (Ward 11c)

(as the patient),

I am a renal patient being well look after by the renal team at the QEUH in Glasgow for the past two years. Previously the Western Infirmary and I cannot speak highly enough of all the staff, the domestic staff, nursing, doctors and consultants treat everyone as an individual and not just another patient.

When things a bit wrong I have access to rapid assessment and again I am so fortunate to be looked after by so many dedicated staff.

Thanks to all.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 28/04/2017 at 09:08
Published on Care Opinion at 09:57

Dear shortbread

Thank you for taking the time to post on Patient Opinion. I am pleased to read about how you feel about the care that you receive as a renal patient. Our aim is that all of our patients feel the way that you do whilst they are in our care.

I will ensure that your kinds words are shared with our staff, they will be delighted to read your feedback.

Best wishes
Lisa

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 04/05/2017 at 11:16
Published on Care Opinion at 11:28

Dear shortbread

The service is delighted that you had had such a positive experience within our renal ward. We are always grateful for feedback and we will pass on your sentiments and views to all staff involved.

Kind regards
Julia Little
General Manager, Regional Services

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