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routine eye appointment

Story from nhs.uk

"routine eye appointment"

About: Darlington Memorial Hospital / Ophthalmology

The appointment was for 9.40 am I arrived early at 9.20 and was called into the first room for a distance and field tests.

Then asked to sit in the main waiting area for over an hour.

On finally been called into see the doctor I was informed of their name and the exam was carried out, they seemed to find my appointment funny and was saying I was trigger happy on the machine. Whilst laughing at me.i told them I was in pain and to which they found amusing. I expand the cause of my pain and they were finding it funny.

Maybe they need to learn to respect their patients

I have another appointment in 9 months time which I will not be attending at dmh.

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital

Submitted on 26/04/2017 at 14:39
Published on nhs.uk on 28/04/2017 at 04:19

Thank you for providing feedback on your recent visit to Ophthalmology at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net and you can make a formal complaint via this email address.

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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