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Cardiac Intensive Care Unit. Shame about the...

Story from nhs.uk

"Cardiac Intensive Care Unit. Shame about the..."

About: Manchester Royal Infirmary

Entered Manchester Royal Infirmary on 12 April 2017,quadruple by-pass on 13th.

Transferred to CICU which I could not fault. All nursing staff professional and caring.

On the evening's of the 14th, 15th and 16th the outside temperature dropped dramatically, and, as the heating system was faulty it blew cold air creating extremely cold conditions inside.

At around 1am I suggested to a nurse that more blankets would be required, I was already wearing my dressing gown. The nurses said they were cold as well and that complaints had gone in several times, with no response.

I spoke to nurses during the day who also complained of the cold.

The CICU is a showpiece. It's a shame that the overpaid directors and top managers did not think to employ contractors who could provide a reasonably reliable heating system.

The nursing staff should not be expected to care for patients whose recovery is dependent on staying warm.

Please help these girls and guys to do their jobs.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 17/05/2017 at 08:56
Published on Care Opinion at 12:01

Thank you for taking the time to write to us about your experience at Central Manchester University Hospitals via the NHS Choices website. It is important to us that comments are heard and seen as an opportunity provided for the service to make changes and improvements wherever possible.

We are very sorry to read of your experience of CICU. It is difficult to respond in full to your concerns without more detail but please be assured that the issues you have detailed have been taken seriously and shared with the Manchester Heart Centre and James Burrows, Cardiology Matron. Matron Burrows advises that we place a high value on the way in which we treat our patients and is sorry to learn that whilst an inpatient on CICU you where cold and had to ask for extra blankets. He has contacted Sodexho, who manage maintenance on behalf of the Trust, to correct this problem.

Matron Burrows would like to thank you for your positive comments and that you have contacted us to try and help rectify an issue that we had on the ward.

After consideration of this response you may wish to provide more detail which will allow us carry out a complete investigation. If you would like to do this then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk. Please quote reference number PO17/0016.

Response from Manchester Royal Infirmary 6 years ago
Manchester Royal Infirmary

Submitted on 17/05/2017 at 08:57
Published on nhs.uk on 23/03/2019 at 21:05

Thank you for taking the time to write to us about your experience at Central Manchester University Hospitals via the NHS Choices website. It is important to us that comments are heard and seen as an opportunity provided for the service to make changes and improvements wherever possible.

We are very sorry to read of your experience of CICU. It is difficult to respond in full to your concerns without more detail but please be assured that the issues you have detailed have been taken seriously and shared with the Manchester Heart Centre and James Burrows, Cardiology Matron. Matron Burrows advises that we place a high value on the way in which we treat our patients and is sorry to learn that whilst an inpatient on CICU you where cold and had to ask for extra blankets. He has contacted Sodexho, who manage maintenance on behalf of the Trust, to correct this problem.

Matron Burrows would like to thank you for your positive comments and that you have contacted us to try and help rectify an issue that we had on the ward.

After consideration of this response you may wish to provide more detail which will allow us carry out a complete investigation. If you would like to do this then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk. Please quote reference number PO17/0016.

The Patient Experience Team.

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