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"Great hospital and staff"

About: Darlington Memorial Hospital / Accident and emergency

I was advised after ringing 111 to go to urgent care at Darlington memorial hospital (14/04/2017 at 930pm approx) to be checked over due to some pains in my stomach. When I arrived the staff at reception were very helpful and had me register quickly and explain that they would move me to A&E as all the urgent care doctors where out on calls and then I took a seat in the waiting room. I waited no longer than 10 minutes which was great as I expected to be waiting at least an hour as there was a lot of other people in the waiting room. A doctor (who's name I can not remember) and a member of staff where so helpful and calming and reassuring. The nurse told me that they would be taking my blood and I have a huge phobia of needles but throughout the hole process of preparing to take blood samples they were super helpful in trying to get me to remain calm even though I was freaking out and felt faint and sick. They kept talking to me (even though my replies where probably very blunt!).

So even though I was probably what you would describe as a bad in the backside patient due to my needle phobia the nurse was great with me and really help. Definitely a fantastic professional and an asset to the NHS.

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital
Submitted on 20/04/2017 at 14:11
Published on nhs.uk at 13:33


Dear Rhianna

Thank you for providing feedback on your recent experience of A&E at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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