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"A&E dept.. disgusting care"

About: Medway Maritime Hospital / Accident and emergency

I was admitted via ambulance from my doctors surgery on Monday 10th April and arrived at Medway at midday. When I arrived with a possible brain hemorrage. I was left waiting in the waiting room for 10 hours. The whole time I was not reviewed by a nurse or a doctor. No blood tests was done or scans. I had to call the nurse to help and all they done was my temperature and bp readings. I suffered with 3 severe nose bleeds. My sister told 3 people and no one helped. It come to 10pm and I had to raise my voice to get noticed. Another nurse had seen I was distressed and looked into it. I was marked as I went home but In fact I didn't. On my records it is marked with chest pain which I did not have. I told them and they rushed me around the the main emergency part to be seen. I was sent home with only 1 blood pressure tablet and told to come back in the morning. I could have died! My head and brain was aching, I had several nose bleeds with severe high blood pressure! Poor care all together! On the other hand I can not fault lister ward, nurses and consultants when I returned the next day from admission to being discharged where excellent, lovely and caring

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 7 years ago
Submitted on 18/04/2017 at 13:06
Published on Care Opinion at 14:49


Dear Alison,

I am very sorry that you were disappointed with your experience when you attended our Emergency Department. Please accept my sincere apologies on behalf of Medway NHS Foundation Trust for the additional worry caused to you.

I have passed on your feedback to the relevant staff so that they are aware of your poor experience. I have also passed on your positive comments to the staff on Lister ward.

Many thanks for taking the time to provide your feedback

Kindest regards,

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