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Very bad experience

Story from nhs.uk

"Very bad experience"

About: The Princess Royal Hospital (Telford)

Did not keep the close family informed, only gave information when forced to do so by way of complaint. Rude attitude of a number of nurses on this ward. Four complaints lodged against this ward. Further action is being taken. No one wants to be in hospital, and no family member wants to see their loved one in a hospital, it is upsetting enough for the patient and family.

We were not treated with dignity and respect by staff on this ward. This matter will be followed through to the end. We will never forget the stress they caused us all, or the rude, dismissive, ignorant manner we experienced. We complained, and it was obvious we were treated differently to others around us because of it.

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Responses

Response from The Princess Royal Hospital 6 years ago
The Princess Royal Hospital

Submitted on 29/09/2017 at 10:11
Published on nhs.uk on 21/03/2019 at 13:06

Thank you for taking the time to share your experience with us here at the Shrewsbury and Telford Hospital Trust.

We really appreciate the feedback we receive as a Trust, and positive comments enable us to thank the individuals and teams for their hard work. All patient comments are welcome and where our care has not met your expectations we do review your experience (if possible from the information you have provided) and where we can, we will act and amend what we do for the benefit of our future patients.

Our PALS team can be contacted by phone on 01743 261691 or by email at pals@sath.nhs.uk

Thank you and kind regards

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