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left feeling frustrated

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"left feeling frustrated"

About: Salford Royal

had a pre op assessment feeling ok having had an op last dec 2016 and a pre op nov 2016 thought it would be similar ,how wrong could I be .I left feeling as though I have suddenly become rather ill with now the prospect of two extra visits to srft another visit to joint school last attended on 22 /12/2016 .What I was hoping for was a date for my next op not to be left wondering if I have developed an illness and now the frustration of not knowing when or if I am having the operation which is worse than the operation itself ,plus the thought and worry that I have developed an illness.

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Responses

Response from Salford Royal 6 years ago
Salford Royal

Submitted on 18/05/2017 at 15:59
Published on nhs.uk on 19/05/2017 at 04:20

Dear phil ellis

Thank you for taking the time to post your comments regarding your recent visit to our hospital. We are so sorry to hear about your experience with your pre-op appointment. We are disappointed as your experience does not reflect our Trust values, where we pride ourselves on our professionalism and communication skills.

To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details of your appointment, so we can give you some answers.

Kind regards.

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