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Carers still not being told information on relative.

Posted By postive

"Carers still not being told information on relative."

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a parent/guardian),

I feel like I am in a vicious circle and banging my head on brick wall. 3 years on still feel outside looking in when it comes to my loved one. As someone who really cares for that person its heartbreaking. I ring most days and go and visit as much I can. So very involved in their care. I know staff have a lot to do and not enough hours in day. But if something changes or happens, family should be the main priority and told especially as I very involved with my relative's care. In my job role I would always inform family or Carers as a priority. Please can staff maybe just step in our shoes imagine it was there loved one.

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Responses

Response from Jo Horsley, Adult Mental Health Service Manager - Involvement, experience and volunteer lead for AMH, Nottinghamshire Healthcare NHS Trust 7 years ago
Jo Horsley
Adult Mental Health Service Manager - Involvement, experience and volunteer lead for AMH,
Nottinghamshire Healthcare NHS Trust

Submitted on 11/04/2017 at 11:58
Published on Care Opinion at 12:11

picture of Jo Horsley

Dear positve,

Im so sorry to hear you are having such a frustrating time trying to support your relative in hospital, as a Trust we do aspire to involve family and carers in their loved ones care. I would like to understand more about your situation so I can ascertain what can be done to improve your experiance as a carer. Unfortunately your post doesn't say which service is looking after your relative. If you could to contact me via email or phone number below to discuss that would be wonderful, alternatively you could post more details so the relevant manager could respond.

Kind Regards

Jo

Jo Horlsey

Operational manager, Adult mental health


jo.horsley@nottshc.nhs.uk
0115 9691300 extension 14105
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Update posted by postive (a parent/guardian)

Thanks, I feel it dosnt seem to change at all. I posted before but I still feel since my relative has been in services for over 8 years.we talk the talk but I still feel like I Outside looking in regarding this. I will send you a email.

Response from Suzanne Foulk, Live Implementation and Carer Strategy Lead for Local Services, Nottinghamshire Healthcare NHS Trust 7 years ago
Suzanne Foulk
Live Implementation and Carer Strategy Lead for Local Services,
Nottinghamshire Healthcare NHS Trust

Submitted on 12/04/2017 at 11:22
Published on Care Opinion at 15:07

Dear Positive,

I have also read your concerns above and appreciate that you have mentioned making contact with Jo Horsley. My role with carers overarches Adult Mental Health, Mental Health Services for Older People and Specialist services and I would be more than happy to make enquiries regarding your concern should yourself and Jo find this would be helpful.

Kind regards,

Suzanne Foulk

Live Implementation and Carer Strategy Lead

Local Partnerships

suzanne.foulk@nottshc.nhs.uk

0115 8542262

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Update posted by postive (a parent/guardian)

Thanks I will be in touch .

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