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"Excellent Care"

About: Nottingham University Hospitals NHS Trust - City Campus / General surgery Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency

(as the patient),

After undergoing a relatively routine procedure back in November I then went on to experience major complications which resulted in an emergency admission and 2 trips to theatre.

I cannot thank the wonderful staff involved in my care enough. My initial admission was to QMC then I was transferred to City both were equally amazing!

Working in healthcare I have high expectations of care standards. Not only were these standards met but they were continually exceeded by all involved. I also had the pleasure of witnessing excellent care delivery to others!

When the NHS is at breaking point, moral is low and more and more is expected from you, in my hour of need none of that mattered. You were there. All day and all night, and not just Monday to Friday!

I appreciate all of your hard work, your sacrifices and the differences you make to strangers like me.

Thank you just doesn't seem enough!

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Responses

Response from Nottingham University Hospitals NHS Trust 7 years ago
Nottingham University Hospitals NHS Trust
Submitted on 04/04/2017 at 14:54
Published on Care Opinion at 15:00


Thank you so much. I’m so glad to hear of the difference our staff have made when you needed us most. I have shared your feedback with our Emergency Department team and with my colleagues in theatres.

Wishing you well

Kind regards

Jane Newton

Matron, Emergency Department

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