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Patient discharge

Story from nhs.uk

"Patient discharge"

About: Fairfield General Hospital

The discharge of my 91 year old father in law was very poorly handled. We were not informed of anything that was happening or asked anything, when i inquired about his home coming i was told a care package was being arranged this was not needed as he has private carers. We then arranged a time with over 24 hours notice he was not ready .No meds or checks the nurse did'nt even know what day it was! We returned home. 2hours and 2 phone calls later we were told they would ring us. 2and a half hours on we now still await this call to take him home. Apalling!

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Responses

Response from Fairfield General Hospital 7 years ago
Fairfield General Hospital

Submitted on 18/04/2017 at 16:41
Published on nhs.uk at 16:31

Thank you for the posting; we appreciate you taking the time to share your father’s unsatisfactory experience of his discharge.

We are disappointed to learn of your father’s poor experience and take such matters seriously.

I would encourage you to contact our Patient Advice and Liaison Service (PALS) on telephone 0161 604 5897 so we can discuss and address the issues expressed in your posting.

Regards,

Head of Patient Experience

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