"Very speedy treatment for achilles tendon on G3 Bolton"

About: Royal Bolton Hospital / Trauma and orthopaedics

(as the patient),

I stayed at the Royal Bolton Hospital on ward G3. I had treated for a ruptured Achilles Tendon. All of the nurses were friendly and the treatment was carried out quickly from diagnosis at A & E to surgery (only 24 hours).

The nurses were stretched to provide adequate time for all of the patients (not that care was compromised). The more needy patients took up most of the time. If you were O.K. (as I was), you were left until obs and tablets.

I did feel that I was not in hospital long enough.

The only criticism of my three day stay was the length of time it took to be discharged. Having been told i was going home at 9.30am, I actually left hospital at 5.00pm. I am aware that there are many different departments involved in the discharge of any one patient, however, if they could be better co-ordinated, would this mean we would be discharged sooner?

The day I left was particularly busy, but, the ward nurses have enough to do without having to try to ring around other departments to get instructions on discharge for patients. Could this be improved with a designated person/team?

I would like to thank the staff on G3 for their hard work and dedication to their jobs. The anesthetic team for letting me question everything from start to finish.

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Response from

Thank you for your kind comments which we will pass on to G3 and anaesthetics.

We are sorry that you had a wait for discharge. The normal process for planned discharge should be that the ward gets everything ready the day before including doctors prescribing medication. Very short stay patients are very often only discharged following a review by the doctor on the day of discharge. As you can appreciate several patients may be discharged at short notice on the day and it can take some time for the doctors to get all the prescription medication written. In addition the pharmacy department has to process a significant number of prescriptions each day and unfortunately it can take several hours for the medications to be ready. Sometimes when the ward staff are busy the prescription may be delayed in getting from the ward to the pharmacy. Staff do try to preempt and plan discharges in advance, however sometimes due to workload delays may occur.

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