"When i went for my first consultation, ..."

What I liked

When i went for my first consultation, i was treated very well and told what treatment was available. I was advised that there was a waiting list for 4 years before my treatment could begin. The treatment specified was not what i recieved

What could be improved

The waiting list could have been reduced. I actually waited 5 years for mine. They should have treated me as per my orriginal consultation, instead of telling me, they had no money to do it and i was only having some of the treatment.

Anything else?

My dentist was rather rude about my looks, stating things like "beauty is in the eye of the beholder" or " htis will not make your looks much different" I felt that i was wasting peoples time trying to make my teeth look better. I should have complained at the time, but having no confidence is a terrible thing. I am still in need of treatment, but i can't ask for it.

Story from NHS Choices

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Response from Birmingham Dental Hospital

I am sorry that you are unhappy with the service you received at Birmingham Dental Hospital. The issues you have raised about the waiting time, the treatment plan and the attitude of the dentist who treated you are of concern, and Birmingham Dental Hospital would welcome the opportunity to investigate and respond personally to you.

Please contact Alison Last, Head of Patient Experience by telephone on 0121 442 3311 or by e-mail: alison.last@sbpct.nhs.uk to provide us with the information required to investigate and respond.

Thank you for taking time to give your feedback, and I hope you will contact Alison Last to take the matter forward.

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