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"Care by Queen Elizabeth A&E staff outclassed..."

About: Queen Elizabeth Hospital / Accident and emergency

I fractured my arm in Feb. '17 and was treated at Queen Elizabeth Hospital. The A&E department was busy but the staff was polite and very efficient - I didn't have to wait long before I was seen by a specialist, then X-rays were taken and a cast was applied. All was done and dusted within 90 minutes! A special thanks to the member of staff in the fracture clinic for the comfortable, tidy cast that they applied.

I have private health insurance and have since been to a private clinic for follow-up treatment. In my opinion the staff at QE are more skilled and experienced than what I currently receive at the private clinic. Most noticeable is the new cast that was applied at the private clinic - it is unsightly and uncomfortable - nowhere near as perfect as the tidy, comfortable cast that was applied by the member of staff in the QE fracture clinic!

Thank you to everyone in the A&E department for doing a sterling job.

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Responses

Response from Lewisham and Greenwich NHS Trust 7 years ago
Submitted on 05/04/2017 at 07:53
Published on Care Opinion at 09:24


Thank you for your kind comments, we are working very hard to provide the highest standard of care possible and it is a pleasure to hear such positive feedback about our team. This will be shared with the ED team and will be greatly appreciated.

Thank you for taking the time to provide feedback.

Kind Regards

Tracey Murphy Matron
Emergency Department

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