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Rude receptionist

Story from nhs.uk

"Rude receptionist"

About: Queen's Hospital (Romford)

I find it hard to believe that we are asked what we are coming to the clinic for when there is a queue of people behind us!!

Would it be so hard to smile and be pleasant??

The receptionist was very rude and made no effort to put me at ease.

It is the second time I have had such an experience here and I will not be coming back to this clinic or recommending it to anyone.

On a more positive note I can say that I have been to many other parts of the hospital and have no complaints, only praise

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital

Submitted on 05/05/2017 at 17:00
Published on nhs.uk at 16:32

I am sorry to read of your comments following a visit to our Sexual Health Department at Queen’s Hospital.

The service you have described is not acceptable and not what we expect our staff to be offering. Your comment will be showed to the staff in sexual health. If you wish to discuss your experience further, please contact our Patient Advice and Liaison team. They can be contacted on 01708 435 454 or by email, PALS@bhrhospitals.nhs.uk.

Please be assured that your comments will be highlighted to Manager of the service to discuss with his staff.

Yours sincerely

Kathryn Halford

Chief Nurse

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