"Attitude, skill and speed of nurses"

What I liked

Attitude, skill and speed of nurses

What could be improved

Administrator efficiency: The man I gave my xray form to in suite B on 15/05/09 left it on the desk expecting a colleague to input the details without telling her. After an hour of waiting I enquired where I was in the queue and we discovered no action had been take. A waste of my time for one hour and an extra hour's parking fees due to slopiness.

Story from NHS Choices

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Responses

Response from Queen Marys Hospital (roehampton)

Thank you for taking the time to leave feedback. We will feed your kind comments back to our staff.

I'm sorry that your otherwise positive experience was let down due to poor administration. Your comment has been passed to senior staff who will re-emphasise the importance of strong administrative skills in our service.

If you would like to follow this issue up, you can contact our confidential Patient Advice and Liaison Service (PALS) on 020 8487 6322 or pals@wpct.nhs.uk

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