"maybe there will be something ..."

What I liked

maybe there will be something I like if I ever get an appointment.

What could be improved

the appointment system... why do you waste time sending me a letter with a fixed time? what are the odds that a randomly assigned date and time will fit the schedule of a busy working person? why not CALL me when you receive the referral and have determined which doctor is the right one, and offer me the available options. It is a waste of days (time is money) to have to go back and forth with letters and phone calls, when the task could be finished in 5 minutes with a phone call upfront?

Anything else?

Why are you not on the Choose and Book system? If the system must be the way it is currently, at least provide me with a convenient option for re-booking.

Story from NHS Choices

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Response from Queen Marys Hospital (roehampton)

I would like to apologise for your bad experience at Queen Mary's.

We like to hear more information about what happened - it is possible to book appointments at Queen Mary's through Choose and Book; though clearly you were not made aware of this. In order for us to identify what went wrong and to stop this happening again, please get in touch with our confidential Patient Advice and Liaison Service (PALS) on 020 8487 6322 or pals@wpct.nhs.uk

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