This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Great care at Minor injuries

Posted By ES23

"Great care at Minor injuries"

About: New Victoria Hospital / Minor injuries unit

(as the patient),

I attended minor injuries in March after falling down stairs and hurting my ankle. I checked in at the front desk and taken in for review by a senior nurse who examined my ankle and asked me questions.

He sent me for an X-ray, I waited about 10 mins and had my X-ray.

I went back through to see the nurse straight away and he explained based on X-ray and my symptoms that I had torn the ligaments in my ankle

He gave me pain killers and a sheet of helpful tips to recover. He also explained how best to get over the injury.

Everyone who I came into contact with was helpful and professional. The unit was clean and well maintained.

A credit to our NHS. Thanks you.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 21/03/2017 at 15:16
Published on Care Opinion at 16:25

picture of Nicole McInally

Dear ES23

I am sorry to hear about your accident and I hope you are now on the mend.

Many thanks for taking the time to share your experience about the Minor Injuries Unit. It is encouraging to read that everyone you came into contact was helpful and professional. This is the type of care that we aim to provide to all our patients.

I will make sure that we share your feedback with the staff in the Minor Injuries Unit and I will also share your comments about the cleanliness of the Unit with my colleagues in Facilities.

Best wishes

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 22/03/2017 at 15:56
Published on Care Opinion at 16:30

picture of Nicole McInally

Dear ES23

Many thanks for your positive comments about the Minor Injuries Unit which we will share with the staff.

Kind Regards

Mandy Machell

Deputy Site Facilities Manager - Business

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k