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"Nightmare for furness general patients"

About: Royal Lancaster Infirmary / Ear, Nose and Throat

Poor communication , I had to pester for appointment. Perstered to get seen ,waited 2 hours to get seen due to poor communication between

God knows who, staff were apologetic, Doctor doing ultra sound was through and explained things to me.text from 80870 gives flase information !!!!!saying it's a free text when my phone won't let me reply to 80870 ???? The whole experience as been stressful, can't rely on trains from Barrow in Furness they cancel last minute, daughter had to take unpaid holiday from work, I'm a carer for my husband 3 years with no diagnosis , my night mare isn't over yet more stress getting barium swallow as someone on long term sick at FG so shipping patients to Kendal for this procedure, due to roadworks that's a stress run .

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Responses

Response from Royal Lancaster Infirmary 7 years ago
Royal Lancaster Infirmary
Submitted on 20/03/2017 at 09:36
Published on nhs.uk on 21/03/2017 at 02:39


Hi Margaret - many thanks for taking the time to share your comment regarding your recent experience at the Royal Lancaster Infirmary. We are very sorry that you felt the service you received was not up to the high standard we expect. To help us understand more and see if there is anything we can do to improve our services, it would be helpful to speak to you directly. If you are happy to speak to us, please contact our Patient Relations team on 01539 716621. Hope to hear from you soon.

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