"Receptionist"

No eye contact from receptionist as we approached the outpatient desk. Finally looked up from the computer and did not welcome us but rather sharply asked for my name and who I had come to see. Still no eye contact as they confirmed my address. Then thrust a form and pen in my direction asking for the information to be confirmed. No please no thank you no eye contact. They were exactly the same with the next person who came to the outpatient desk. My wife accompanied me and was equally appalled at the receptionist's customer care but suggested we should not directly challenge them as other patients were in the waiting room and we did not want to upset them. We have both used Winterborne BMI in Dorchester on a number of occasions since becoming BUPA members in 1977 and have always been impressed with BUPA and subsequently BMI.

The receptionist experience at Harbour Hospital was so alien we were shocked. Please help them with their customer care technique.. we look forward to seeing an improvement when we next visit