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"Extremely pleased with your service and standards."

About: New Cross Hospital / Accident and emergency

I had been taken to the hospital by ambulance for a suspected bout of vertigo, a condition I had no previous experience of. To start with the ambulance crew were with me within a matter of minutes and dealt with me very well. The decision to take me to A&E some 40 miles from home was not something I really needed. However, the team at the hospital were geared up to deal with me quickly and attentively. The nurse was superb. My first real time in hospital and I was always kept up to scratch on what was happening and why. The nurse was friendly but busy and whilst my condition was perhaps the least of their concerns on the day they were always at hand to maintain my comfort and wellbeing. The doctor was also very polite and dedicated to the work.

I'd recommend you all any time. Thoroughly impressed and very thankful.

James Amos

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Responses

Response from The Royal Wolverhampton NHS Trust 7 years ago
Submitted on 05/04/2017 at 09:20
Published on Care Opinion at 10:46


Dear Mr Amos

Thank you very much for taking the time to post your comments relating to your patient experience in our Emergency Department.

I will share your comments with our staff and wish you well with your recovery!

Kindest regards

Alison Dowling
Head of Patient Experience and Public Involvement

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