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Wrong diagnosis,got even worse

Story from nhs.uk

"Wrong diagnosis,got even worse"

About: Darlington Memorial Hospital

First of all I rang up 111 to see weather I could get a appointment at the urgent care centre , it was a Saturday I got a appointment at 6;45 when I rang up about 11:00. I went in and it was extremely dirty in the waiting room. The doctor called me out and looked in my throat and said it was mild tonsillitis so I didn't need any antibiotics? Or they just didn't want to give them out ? Things got progressly worse so by the Tuesday I booked in with my gp and I told them about my situation and they were shocked , they looked in my throat and said it was a really bad case of tonsillitis and give me a extremely high dose age of antibiotics. I would like the urgent care centre to have better and more qualified and more cautious staff.

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital

Submitted on 24/03/2017 at 08:28
Published on nhs.uk on 04/04/2017 at 02:34

Thank you for providing feedback on your experience at the Urgent Care Centre at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Service Manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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