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Very attentive & professional

Posted By ptm

"Very attentive & professional"

About: New Victoria Hospital / Day surgery

(as the patient),

I was in for day surgery on the first floor & I was

treated very well by every member of staff my

dedicated nurse was Linda she was very attentive

& professional & that helped to keep me relaxed

the doctors medical staff & nurses were excellant,

there were also some students there & they also were

kind & attentive Conner even got me 2nd cup of coffee

I wanted to let them know how well they look after the

patients,

Thanks very much.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 15/03/2017 at 15:30
Published on Care Opinion at 15:46

Dear ptm

Thank you for taking the time to post on Patient Opinion. I am pleased to read that about the level of care you received by our staff at the New Victoria Hospital. Our aim is that all patients receive the level of care that you received.

I will ensure your kind words are shared with the staff, especially those that you have named personally. They will be delighted to receive your feedback.

I hope you are now recovering well following your surgery.

Best wishes
Lisa

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