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I can't self-refer. Can you hear me?

Posted By black dog walker

"I can't self-refer. Can you hear me?"

About: Let's Talk Well Being Leicestershire and Rutland

(as the patient),

I often feel that I am not listened to.

I called my GP today and she said I should self-refer because of the deeply dark feelings I am experiencing. She gave me the number.

I called. I got a message saying you were too busy and I should call back later or self-refer online.

I have searched online for ages and I simply cannot see where I am supposed to click to fill in a referral. I just feel worse than ever now.

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Responses

Response from Peter Caunt, Let’s Talk Wellbeing Service Director, Nottinghamshire Healthcare NHS Foundation Trust 7 years ago
Peter Caunt
Let’s Talk Wellbeing Service Director,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 14/03/2017 at 17:48
Published on Care Opinion on 15/03/2017 at 08:40

We are very sorry that you have been unable to get through to the service by telephone. The recorded message has been put on the line as we became aware a lot of calls were not getting through during a time of reduced telephone staffing. We are working hard to rectify this situation.

The link for self-referring on line is as follows:

www.iaptportal.co.uk/ltw.html

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Update posted by black dog walker (the patient)

Thanks Peter (Caunt)

I've now self-referred and feel better just by doing that. Especially when I saw my answers to the questions and realised I was right to be asking for help.

You are bound to have busy times on the phone but maybe you could at least make the self-referral link online even easier to find.

Thanks again.

Response from Peter Caunt, Let’s Talk Wellbeing Service Director, Nottinghamshire Healthcare NHS Foundation Trust 7 years ago
We have made a change
Peter Caunt
Let’s Talk Wellbeing Service Director,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 20/03/2017 at 16:22
Published on Care Opinion at 20:58

Thank you for your response which has prompted us to change our answerphone message to include the address of the self-referral portal, and our email address. Thank you for you helpful suggestions.

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Update posted by black dog walker (the patient)

That's really great to hear Peter!

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