"The reception staff directed us ..."

About: Okehampton Community Hospital

What could be improved

The reception staff directed us to the wrong waiting area for an ultrasound scan and the sonographer went home without seeing us. Nobody looked for us in the original waiting area, which would have helped as they changed the designated waiting area that day.

Anything else?

We were upset at being missed by staff and anxious for results so it was a very poor service. The two ladies at reception were quite abrupt which made it worse.

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