This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Felt like I should not be there

Posted By Fab

"Felt like I should not be there"

About: New Stobhill Hospital / Outpatients

(as a relative),

My husband has cancer and he attends haematology outpatients for regular bloods 

I always attend with him, as probably like a lot of patients diagnosed with cancer, they do not want to ask any questions and I always attend with him and if I'm being honest although he is highly intelligent he cannot get out of there quick enough and I tend to ask the questions that concern him would rather discuss anything but his cancer.

The consultant, even though we had waited over half an hour which was not a problem barely, spent five minutes with my husband and I and I felt that when I asked a question the answer was directed at my husband, yes he is the patient, but there was no eye contact whatsoever with me and I felt their manner was dismissive towards me and in effect I should not be there.

I would like to point out to this consultant that I do not want to attend any hospital appointments with my husband but unfortunately they only see him for 5 - 10 minutes but I have to live with him 24 hours a day for the 12 weeks interim period between appointments and I have a right to be there to support my husband and ask the relative questions that concern him

In my opinion the consultant should perhaps hone up on people skills, treat their patients like human beings and is less dismissive towards relatives and friends who support their families by attending their appointments. 

The staff and other consultants in this department are excellent with patients and go out of their way to make patients and their relatives feel at ease.  We all have busy lives and careers but a little bit of compassion goes a long way

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 13/03/2017 at 16:16
Published on Care Opinion at 16:17

Dear Fab

Thank you for taking the time to post on Patient Opinion. I am sorry to read about your experience at Stobhill Hospital and how you felt. We don't want any of our patient's relatives to feel that way when they are supporting their loved ones.

I have shared your post with Ann Gow, Chief Nurse for Regional Services and she has asked me to apologise on her behalf for your poor experience. She has also asked if you would be able to contact her directly at Ann.Gow@ggc.scot.nhs.uk about what you have raised in your post.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k