"Appointments changed too often"

About: Royal Bolton Hospital / Gastroenterology

(as the patient),

I stayed at the Royal Bolton Hospital on the general outpatients ward. I was treated for Sigmoidoscopy. The nurses explained the procedure to me very well and I was treated with respect.

I should have been possibly the first appointment (9.00am) but, they missed my turn and I had to tell them. Also, I should have had an appointment for a Barium Swallow on 8th October, this was canceled due to the machine breaking down (which I realise can't be helped). Another appointment was made for the 23rd October which I attended. I was due to see a doctor two days later on the 25th October, who wanted the results of the Barium Swallow. I happened to phone to ask if these results would be available to him and I was told that my appointment for the 25th had been canceled. That a letter telling me this had been posted on the 13th Oct. and giving me another appointment. This letter has never arrived and I would not have knows about these changes had I not phoned.

In August 2006, I was given an appointment for the Neurology Department at Hope Hospital. This appointment was changed three times before I finally saw the consultant. It seems a regular thing to cancel and change appointments.

I was also given a cup of tea and biscuits, but, the cup was very stained.

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Response from

We're so sorry that you had a poor experience with your appointments as we know how much anxiety this can cause. We have passed your comments on to the staff concerned to see what lessons can be learned.

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