"No Comment"

What I liked

No Comment

What could be improved

When ringing the switchboard it would have been nice if the switchboard answered, rather than being bounced from one ward to another until someone had the time to find out what ward my Mother was on

Anything else?

No, I'm still too angry to be coherent, although it would be nice to have some facility where I could speak to my Mother once in a while.

Story from NHS Choices

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Response from St Margaret's Hospital

Please accept our apologies for any distress that has been caused by this event.

In order that we may ensure this does not happen again would you be kind enough to contact the Patient Advice & Liaison Service on 0800 7833396 and speak to either Karen or Christine.

Kind regards

Karen Leese

PALS Manager

NHS West Essex

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