"Dussindale surgery, Doctor no show!"

Attended Dussindale surgery early on Monday 27th Feb for my appointment at 8.20am. I booked this well over a month ago online and it was a constant search for an early appointment.

At 8.30 I was told by the receptionist that the doctor was stuck in traffic and my appointment would have to be cancelled.

The receptionist offered me an appointment in the afternoon but I had already taken two hours off work to attend this appointment. I have a few issues with this:

1) If the doctor was stuck in traffic, I should have been told when I arrived.

2) If the doctor was stuck in traffic, I should have been given an Eta and given the choice on whether to stay or not.

3)Past appointments at both surgeries have never taken place at the allocated time, even when I have booked the first appointment of the day. I am now trying to book another appointment to replace this one and finding it virtually impossible to fit in my work schedule.