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Answer the Telephone in the Eye Department!

Story from nhs.uk

"Answer the Telephone in the Eye Department!"

About: Princess Alexandra Hospital / Neurology

It is impossible to get through to this department on the telephone. I have tried numerous times and, after negotiating the automated system, I just get a ringing telephone that is never answered! This is not acceptable, particularly because there are many elderly people trying to access this service. I still don't have an appointment!!!

I would like to add, that apart from this, my family and I have always received exemplary care at PAH.

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Responses

Response from Princess Alexandra Hospital 7 years ago
Princess Alexandra Hospital

Submitted on 02/03/2017 at 23:49
Published on nhs.uk on 04/03/2017 at 02:40

Dear Anonymous,

Thank you for taking the time to feed back. Please do use the Patient Experience Team as a sense check. If you are not getting through, contact us, and we will either make the contact for you or let you know if there are any unusual circumstances which are inhibiting our ability to deliver the service we want to deliver. Thanks also for saying what exemplary service the staff provide under normal circumstances, we are very proud of the community orientated approach of our amazing staff and their willingness to go the extra mile.

Once you are ready, please call 01279 82 72 11 Monday to Friday, 10am to 4pm.

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