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"Very impressive service"

About: Integrated Care 24

Having recently been ill with a winter bug, I developed a high fever during the evening of 4th January and after several hours passed out in the bathroom without warning. For the first time ever I dialled 111 for advice as I've a history of losing consciousness when ill and wanted reassurance as to what to do as I was very dizzy, aware I'd banged my head and had no idea how long I'd been out cold for (last time it happened I was admitted to A&E for 24 hours of tests and observation).

I was taken through a comprehensive list of questions, at the end of which I was advised that a doctor would be in touch with me within the next 2 hours. A doctor called me an hour later and after asking a few more questions said they were coming to see me. About an hour after that the doctor arrived (I live a fair way from Ashford) and conducted some tests. The doctor gave me antibiotics for a chest infection and advice on reducing my high temperature and told me to remain in bed until I was no longer dizzy and my temperature returned to normal. I was very grateful for their 3am visit which was hugely reassuring particularly as I live alone. I would like to thank the call handler and the doctor for their help. I'm now on the road to recovery, cough improving daily and bruises from the fall gradually healing.

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Responses

Response from Integrated Care 24 7 years ago
Integrated Care 24
Submitted on 16/01/2017 at 08:53
Published on nhs.uk on 26/02/2017 at 22:24


Dear Patient,

I would like to take this opportunity to thank you for your kind words and for leaving your feedback. As a not for profit NHS provider, it is important for us to receive feedback from our patients - good or bad - to enable us to improve our services for all where necessary.

I would like to thank you again and I will pass this onto our locality team.

With best wishes,

Communications and Engagement Team

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