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Really dissapointed

Story from nhs.uk

"Really dissapointed"

About: The Princess Royal Hospital / Accident and emergency

Waited in AnE for over 3 hours for my partner to been seen for chest pains and breathing problems. When other people where walking in with broken arms and getting seen first! How is that priotising your patients. When my partners family have a history of heart conditions. This used to be a great hospital but lately is been going down hill. Please improve this.

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Responses

Response from The Princess Royal Hospital 6 years ago
The Princess Royal Hospital

Submitted on 29/09/2017 at 10:22
Published on nhs.uk at 12:33

Thank you for taking the time to share your experience with us here at the Shrewsbury and Telford Hospital Trust.

We really appreciate the feedback we receive as a Trust, and positive comments enable us to thank the individuals and teams for their hard work. All patient comments are welcome and where our care has not met your expectations we do review your experience (if possible from the information you have provided) and where we can, we will act and amend what we do for the benefit of our future patients.

Our PALS team can be contacted by phone on 01743 261691 or by email at pals@sath.nhs.uk

Thank you and kind regards

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