"very poor service"

I had a appointment for a consultation for back pain on 8/12/16 since the appointment i was advised they will write to me for a spinal injection appointment. I had waited till end of january i didnt receive any letters for a apoointment so i phoned them the reception advised i have to wait a miniumum of 2 months for a appointment. Despite the fact i was in pain i had waited till 15/2/17 waited over 2 months and phoned them they kept me waiting over 40 minutes when i phoned them and passing me from 1 reception to the other in the end only to be told that the doctor who had done the consultation has not even booked my appointment i am very dissapointed and still waiting for another appointment despite the fact of suffering pain for 7 months and finding it difficultt to get on with daily life.